Last updated on JUNE 26, 2020
INFORMATION WE COLLECT
SAILFISH PTE. LTD. is committed to protecting your privacy. Our guiding principle toward data collection is to collect only the minimal data required to operate a world-class VPN service at scale. We want you to understand what information we collect, what we don't collect, and how we collect, use, and store information. We do not collect logs of your activity, including no logging of browsing history, traffic destination, data content, or DNS queries. We also never store connection logs, i.e., no logs of your IP address, your outgoing VPN IP address, connection timestamp, or session duration. We designed our systems not to have sensitive data about you; even when compelled, we cannot provide data that we do not possess.
a. Personal Information.We DO NOT collect Personal Information. “Personal Information” is information that identifies you or another person, such as your first name and last name, physical addresses, email addresses, telephone, fax, SSN, information stored within your device.
b. Non-personal Information.We collect your non-personal information when you visit our website or apps, including your device information (device ID excluded), operation system.
We DO NOT use your non-personal information (meaning information that, by itself, does not identify who you are such as device information) for targeted online marketing through tools like Facebook Custom Audience to contact interested parties.
We DO NOT use or share VPN IP or usage data (i.e. network activity).
c. Information you provide.We may collect your information when you communicate with us or you give us.
HOW WE USE INFORMATION
a. Personal Information.We DO NOT store Personal Information and therefore we do not disclose your Personal Information.
b. Non-Personal Information.We DO NOT sell, trade, or otherwise transfer to outside parties your information.
We DO NOT combine Non-Personal Information with Personal Information (such as combining your name with your unique User Device number).
We follow a strict vetting process prior to engaging any service provider or working with any partner. We use third parties to help us operate and improve our services. These third parties assist us with various tasks, including data hosting and maintenance, analytics, marketing, advertising and security operations. These service providers may have limited access to your information, which is needed to perform their functions but is not permitted to share or use such information for any other purposes. For example, we use your non-personal information (meaning information that, by itself, does not identify who you are such as device information) for targeted online marketing through tools like Facebook Custom Audience to contact interested parties.
c. Legal ReasonsWe will access, use or disclose your information with other organizations or entities for reasons that required by any applicable law, regulation, legal process or enforceable governmental request; detect, prevent, or otherwise fraud, security or technical issues; protect against harm to the rights, property or safety of us, our users or the public as required or permitted by law.
Our VPN service providers may have limited access to your information, which is needed to perform their functions but is not permitted to share or use such information for any other purposes. We do not log and prohibit our VPN service providers from logging, your internet browsing activities when you use our VPN.
Requests should be submitted by contacting us through email@example.com.
If you are aware of changes or inaccuracies in your information, you should inform us of such changes so that our records may be updated or corrected. You may lodge a complaint with a supervisory authority if you consider that our processing of your Personal Data infringes applicable law. We retain your Personal Data as long as needed to provide services or products to you, or as required or permitted by applicable laws, such as tax and accounting laws.